While a guaranteed 24/7 response time 365 days a year is an expensive proposition, there are other ways of dealing with clients’ needs outside of normal business hours that cost far less. These alternatives should meet almost every contingency that might befall IT networks and systems, and also satisfy budget constraints.
Because we have such robust emergency response capabilities, we often receive calls from organizations that have never worked with us but need assistance to resolve major emergencies.
We hope you never have to use this emergency response page but, if are doing so now, this is how we can help.
1. If your firm is currently an active Tydas client, please:
Send an email to your Tydas primary contact (with a Cc: to urgent@tydas.com) following our Emergency Response Request instructions. Please indicate in the Subject line that this is an emergency.
If you cannot send email, call 646-483-3500 and leave a message after hitting Option 9; this will trigger an email alert to our technical team.
Rest assured that if your firm has adhered to our IT best practices designed for your organization, we are confident that we can resolve your emergency speedily with no loss of pertinent data. If your firm has engaged us to design and implement a custom Business Continuity Plan for your organization, we should be able to restore affected IT services very quickly.
2. If your firm has never worked with Tydas, or has not worked with us in the last 12 months, please take these steps:
Send an email to urgent@tydas.com including your name, the name and address of your organization and all contact information, including mobile number.
If you cannot send an email, please call 646-483-3500 and leave a message after hitting Option 9; this will trigger an email alert to our technical team.
Be prepared to provide us with as much of the following information as quickly as you can:
All network documentation of your affected facility;
Details of all network-related modifications performed in recent weeks
Description of all efforts already taken to remedy the current outage or other emergency
Assignment of priorities for restoration of equipment and applications within the affected facility;
Details of existing disaster recovery and backup strategies currently in place.
Note that since we are not familiar with your IT structure, our success in resolving your emergency will depend on your situation, existing preparations, and the nature of the technology requiring attention.
Before we can begin, we must have a service agreement with your organization. If you do not have an existing valid service agreement with Tydas, please download, read, sign and return this Emergency Service Agreement. Our fax number is 212-594-2611.
