Traditionally, in many organizations, some combination of application specialists handle most IT helpdesk functions to meet PC users' needs, while network administrators and system engineers address back-office network and connectivity operations. In some organizations, however, a lean internal IT staff must often focus more on strategic initiatives than desktop support and server maintenance. Over the years, many of our clients have found it made financial and operational sense to outsource some or all of their previously internal helpdesk functions.
Tydas has developed a proprietary and easy-to-use Web-based helpdesk system to support all our clients’ service and maintenance needs. Using the Web helpdesk, clients can request all the onsite and remote services that fit their unique organizational needs.
Tydas can show you how merging and outsourcing IT support can lead to substantial savings and enhanced service. The flexibility inherent in our helpdesk services allows you to determine precisely which functions you want us to take on, either on site or remotely.